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My Vacation Lady is an award winning travel agency that provides our clients with personal service.
Our personalized services start with planning process and continue through booking your vacation, during your vacation and even when you return home.
I’d like to give you just one example of how My Vacation Lady goes to bat for clients even after they return home.
Mr. W and his friends sailed on a cruise in early July. Upon his return, he let me know that he was injured on a ship sponsored shore excursion and went to the ship’s physician. I asked him to send me information, pictures, etc so that I could send an email to the cruise line’s guest relations department.
I followed up for a long time with our sales manager and guest relations and was told that guest relations would work with the client directly so I stepped back. When Mr. W called to let me know what the response was from guest relations and I wasn’t happy with their response. Basically, they pushed off any claim for a refund of the tour to the shore excursion supplier. I considered this to be ridiculous and told Mr. W that I would take it further. I was going to be seeing the Vice President of Sales of the cruise line at a cruise function and I would take it up with her directly.
On Tuesday, upon my return from the cruise function, I emailed the VP of sales the info on Mr. W’s issue using her direct email address. The next day, Wednesday, Mr. W received a phone call from the VP’s assistant offering a full refund of the tour for himself and his 3 friends. That was all Mr. W was asking for. He wasn’t asking for a full refund of the cruise or a free cruise. He was asking for $304- the cost of the excursion for himself and his friends.
Mr. W also said that the VP’s assistant told him to NEVER stop booking through My Vacation Lady since I knew who to talk to for results! She also mentioned that we should let her know when Mr. W books another cruise and she would take care of them.
Well, Mr. W called to book another cruise for next summer and she offered a nice on board credit.
So when you are planning your next vacation, think about the level of service you want – both before, during and after your vacation.
My Vacation Lady’s goal is to provide our clients with a seamless and stress free vacation and vacation planning process. Let us know if you are looking for the personalized service that My Vacation Lady provides.