Bigger isn’t always better, when it comes to Travel Agencies

As My Vacation Lady browsed the daily newspaper (yes we still read a paper news paper 🙂  a while back, a headline caught our eye:

Superior Service key to success of boutique agencies

This peaked our interest since My Vacation Lady is one that might be considered a boutique agency and we do pride ourselves on superior service.  The article went on to explain that a boutique agency might be considered

” a combination of savvy professionals and advanced technology. “

One of the savvy professionals interviewed, David Barbosa, was quoted as saying,

“We like to say that ‘bigger’ isn’t better”

Mr. Barbosa isn’t a travel agent, but rather a real estate broker in New Jersey but he just explained the way My Vacation Lady works in the world of vacations and honeymoons.

My Vacation Lady knows that we can’t compete on size.  There are big box agencies that employ hundreds of agents in multiple locations.  We can’t compete in size with the online travel agencies- the ones that you can check out lots of travel deals.

Where we stand out is on is service.  We offer personalized one on one service.  We don’t treat you like a number.  We take the time to get to know you before making a vacation or honeymoon recommendation.  We don’t have a website plastered over with specials and deals because that’s not the way we prefer to work with our clients.

Just the other day, Martha, a long time client, sent this feedback after her cruise from Vancouver to Honolulu:

Mindy is the best! Doesn’t matter when you contact her with an issue she is there to help and assist. Mindy is like having your own personal genie who is only an email away. Have been working with Mindy since 2010 and every trip has been A+++.

Or ask Camille who lost her passport in Spain, or Donna whose hotel was damaged in the hurricane how we worked with them to help them when issues came up.

No bigger isn’t always better when it comes to travel agencies.  Superior service is definitely the key to My Vacation Lady’s success. If you feel that superior service is what you deserve, give us a call or send us an email.  You can decide if you think “bigger isn’t always better” when it comes to planning your honeymoon or your next vacation.

About the Author:

Mindy Gilbert of My Vacation Lady has been helping clients, just like you, plan their dream vacations, cruises and honeymoons since 1994.