Mike and Jess recently booked their honeymoon to Hawaii and when we were talking about room categories they heard this:
We heard from one of our friends who recently went on their honeymoon to Hawaii, that they booked the Four Seasons Maui at the cheapest room, and then were able to call them and get a complimentary upgrade to a suite, and they made it seem like this was fairly common, because people always book the cheapest room, and the hotel overbooks those rooms.
Our Four Seasons’ Sales contact advises:
to book the room your clients wish to end up in so that they are not disappointed. Although we try very hard to upgrade our guests, there are times that high occupancy levels does not allow us to do so.
Our Marriott Starwood Sales contact recommended:
The most one can expect is the best room available in the category booked or a possible one category upgrade based on availability at time of check in!Unfortunately, it has become too costly to do the things we used to do! However we do our best to make the occasion and guests feel special!
We will contact the hotel on your behalf and request any complimentary upgrades but even with our best contacts, upgrades can’t be guaranteed. Chances of a complimentary upgrade from the entry level room to a suite is like winning the lottery. I hope my client’s friends bought some tickets after that upgrade.