My Vacation Lady belongs to many travel agent facebook groups and we have seen some interesting posts on these boards that really make us wonder if clients read the information and the travel vouchers we send out. We do know that some of our clients do because Jon just emailed if there was a typo on the flight time on his itinerary for the return trip- Phuket-Dubai-JFK. There was and it was a great catch, but it was only the itinerary and not the actual travel vouchers.
Not all do and we have heard of some crazy stories.
- One of our colleagues was on a re-positioning cruise, which started in one U.S. city and ended in San Juan. There were about 100 guests on board this ship who never realized that the ship wasn’t sailing back to the same cruise port. They had NO FLIGHTS booked to get them back to the city where they boarded their cruise. How might this happen, you ask. Well, they either booked their cruise online or called the cruise line directly. Had they spoken to the cruise line, the cruise line representative should have told them that airfare would be needed to fly from San Juan back to their original port of embarkation, New Orleans. The passengers should have realized that they weren’t headed back to New Orleans as soon as they read their itinerary and saw San Juan as the last port on the itinerary. How could 100 people miss that? Guess none of them read the itinerary or looked at their travel ebooklets that are available after they check in online.
- We’ve heard about honeymooners who missed their flight from Bali back home because they thought it was 12 hours later than was written on their documents.
- We’ve about clients who were renting a car in Europe but arrived at the rental office with only a debit card and not a valid credit card and were not allowed to rent the car. The itinerary and vouchers clearly stated that a valid credit card was required.
- Another post was about honeymooners who claimed that the wrong excursion was booked for them, even though it was clearly described on their itinerary –before they made their deposit.
We will frequently get calls or emails, asking if transfers are included in the package? Is insurance included? We just got a call from a client headed to Paris in a couple of weeks. He asked how he was getting from the airport to the hotel. It was all in the packet that was mailed to him weeks prior. Oh, where did I put that?, he said.
PLEASE READ THE ITINERARIES THAT WE SEND TO YOU. If they are emailed to you, please print them out or save them in a way that you can access them without the internet.
It is so much easier to make a change before you leave for the airport and realize that something isn’t clear or worse, if you are already in your destination and have no clue what to do next.
My Vacation Lady’s goal is to help our clients with the planning a stress free and seamless vacation or honeymoon. Let us help you.
